Returns & Exchanges
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RETURNS Item(s) purchased from www.cityfog.com must be returned in new, unused condition with original tags still attached in order to receive a refund. To return an item(s) and receive a refund please email info@cityfog.com with the items you wish to return and the reason for the return. We will then issue you a Return Authorization which you will need to print out and send back with the items. Customers are responsible for all shipping charges when returning an item(s). A refund will be issued in the original form of payment. |
EXCHANGES If you purchased an item(s) from cityfog.com and want to exchange it for a different color, size or style, you can do so by emailing info@cityfog.com after you have received your shipment and stating the request for exchange. All exchanges are dependent on current stock. Please note the item you would like to exchange for and we will confirm it's availability. Return the item, within 7 days of receiving a confirmation from us, to the address we will provide in an email. We will ship the new items to the original ship to address at no extra charge. |